Bills are mailed at the beginning of each month.
Monthly recurring charges for local telephone, Internet and broadband services are billed one month in advance. Long distance calls are billed after you make them. Installation and other one-time charges are typically billed after the work is done. (If necessary, please contact a member of our Billing team to discuss billing alternatives.)
If you have a question about your bill please contact our Billing Department, and one of our Billing Representatives will be happy to assist you. Our team members are specially trained to address your service needs and to be responsive to your requests. However, if you're not satisfied, please feel free to ask for the supervisor. If your concern can't be solved by the supervisor, higher levels of management are available to work with you. Remember, we're here to help serve you!
If your interexchange (long distance) provider bills you directly, please contact that provider with any questions or concerns you may have regarding that billing.
The Washington Utilities and Transportation Commission is available should you with to pursue any dispute by formal or informal complaint; you may reach them at 1-800-562-6150.
Bills are payable when rendered, and are considered past due if they're not paid within 15 days of the invoice date. If you're concerned that your payment may be past due, please call our Billing Department. If your bill becomes delinquent, we'll try to provide you with written notice of pending disconnection, in accordance with WAC rules. This notice will include the date that payment must be received by our office to avoid interruption of service. We may also make one final attempt to contact you prior to interruption of service. If your service is interrupted, you may reach our office by dialing 360-321-3333.