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Customer Privacy & Protection
Safeguarding Customer Account Information
In an ongoing effort to safeguard customer account information, Whidbey Telecom, in compliance with FCC regulations, requires all persons requesting account information to verify their identity as the account holder or as a person authorized to have access to such account information.
When you visit or call Whidbey Telecom to request account information, you will be asked for some or all of the following information in order to verify your identity and authority:
∙ Valid government-issued photo ID
∙ Subscriber Verification Code (SVC)*
∙ Accurate responses to questions regarding your account
*Your designated Subscriber Verification Code (SVC) is one of the best methods to protect and allow only authorized access to your Whidbey Telecom account information. To establish your SVC, you may visit or call a Whidbey Telecom Customer Service Center. When visiting to establish your SVC, please bring valid government-issued photo ID. When calling to establish your SVC, you must call from the telephone service number of record.
Please watch for additional announcements concerning ways to obtain your Subscriber Verification Code.
Thank you for the privilege of serving you!
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