Ordering Phone Service

Please contact or visit one of Customer Service Centers, and one of our Customer Service team will be happy to assist you in getting your telephone service started. Our goal is to make it quick and easy for you to sign up for service.

Information Required

Here is some of the information we’ll need when you’re ready to order local telephone service:

• Complete street address, including apartment, suite or unit number if applicable
• Your employment status
• Previous telephone service information
• Social security number(s)
• Credit and banking information
• How you would like your name to appear in the directory (if you want a listed number)

Also, if physical cable installation is required on your property to establish service, and if no previous easement has been granted to us to enable this work, we’ll need a legal description of your property in order to secure an easement.

Deposits

Most customers are not asked to pay a deposit. Requirements for a deposit are based on your payment history with previous telecommunications service(s) and are made in accordance with WAC (Washington Administrative Code) rules. Information about these and other WAC rules can be found on the Washington State Legislature website.

If you do need to pay a deposit, we want to return it to you as soon as you establish good credit with us. We’ll review your account after you have had service with us for 12 months, and if you have been making your payments when due, we’ll return your deposit – with interest. (Interest on deposits is calculated according to WAC 480-120-128.)

Disconnecting Phone Service

Please contact a member of our Customer Service team in advance of the date that you want your telephone service to be disconnected. If you wish, charges can be stopped the same business day that you call, except any charges for equipment you lease from us which hasn’t been returned to us.

Any time that you disconnect your telephone service, or switch to no outgoing toll service (toll restriction), make sure that you contact your long distance carrier directly to insure that you won’t be billed for any further monthly or recurring charges or fees.