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Tech Support Survey
Technical Support Survey
1. Email address (optional):
2. Which of the following best describes you?
Residential User
Home Office
Business
Other
3. What time do you typically call for support?
Weekdays (7 AM to 5 PM)
Weekday Evenings (5 PM to 10 PM)
Weekends (9:30 AM to 6 PM)
4. Was your call answered in a reasonable amount of time?
Yes
No
5. Did we resolve the issue in a single call?
Yes
No
6. How would you rate the technician's overall performance?
Excellent
Good
Average
Poor
7. How was the technician's knowledge, and ability to solve your problem?
Excellent
Good
Average
Poor
8. How was their willingness to help?
Excellent
Good
Average
Poor
9. Was the technician courteous and polite?
Excellent
Good
Average
Poor
10. Overall, how satisfied were you with the outcome of your call?
Very Satisfied (Expectations Exceeded)
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
11. Please express any additional comments, or improvement ideas you may have:
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