What is Spam?
The term "spam" most often refers to unsolicited commercial email. This may come in the form of an advertisement from a company you haven't done business with, or a company who isn't honoring your preference not to receive advertising. Misleading or harmful messages, such as scams, can also be considered spam. If an advertiser does not give you the ability to stop advertising they can be considered a "spammer".
How can I prevent people from sending me spam?
The reason you receive "spam" is because a spammer has obtained or guessed your email address. Here are some common ways spammers obtain your address:
- A company or organization you've done business with has distributed it.
- Your address is posted in a public space, such as a website or forum.
- A friend sent you an e-card from a website which collects addresses.
- You've picked an email address that is easy to guess, such as a common name or dictionary word.
Spammers also try to confirm your address is still good once they have it, so:
- Make it a practice never to respond to a suspicious message. If you request to be removed from a spammers list, it only confirms you received their message.
- Keep your email address as private as possible. Treat it like your home address, giving it only to respectable businesses or people you trust.
Whidbey Telecom will never sell or share your information or email address with anyone.
How do I adjust my spam filter settings?
Our Spam Filtering service is free to Whidbey Telecom Internet customers! Visit Webmail, then select "Settings" to change your filtering settings.
How does the spam filter work?
We have a 2 stage filtering process; the first stage protects our services, the second is optional and further protects our customers.
We reject the following email, no matter to whom it is addressed:
- From organizations we have caught sending inordinate amounts of undeliverable or unsolicited email.
- Any provider listed on the blacklist at Spamhaus
- Messages without a valid "From:" address.
- Email which fails an SPF check.
Our industry leading filter gives each message a score based on the look and feel of its content. For example, a normal message might score around 0.1, while spam often scores over 3.5. By default, any message which scores higher than that is put into a Junk Mailbox on our server. We recommend a threshold of 4.5 or lower.
You also have a "Whitelist Senders" list, which allows you to choose which email addresses are never filtered.
You can receive an optional daily Junkmail Report, giving you a chance to see what we filtered the previous day and allowing you to rescue the rare legitimate message. If you see legitimate email marked as spam, simply click on that wanted message to rescue it. It will then arrive momentarily in your inbox. You should add any important contacts to your Trusted Senders list, which will prevent them from ever being filtered.
What is the Junk Mailbox? How do I see what's in mine?
Any email that scores higher than your threshold will be saved into your Junk folder on our system. There is no limit to the amount of filtered email that can be stored, and it does not count against your mailbox usage. However messages in the Junk folder that are older than ten days are deleted automatically.
Some message in my Junk Mailbox are not Spam. What can I do?
Add the sender to your Whitelist Senders list and the message will be rescued.
Call out Technical Support Center for any email or spam filtering questions you may have.
Additional Assistance: 360.321.TECH(8324)