We been taking several proactive measures recently to keep your information safe on our digital systems. One of those steps has been increasing the login password requirements for our eBilling Website and SmartMail voicemail portal. The next one to receive this security bump is the one you likely us the most — Webmail.
New password requirements have been in place for some time, but we'll soon be requiring all existing accounts that don't meet these new standards to increase the security of their passwords. Increasing the length and complexity of passwords not only protects your privacy and personal data, but also prevents spammers from using compromised accounts to spread potentially harmful malware and scams.
What are the new password requirements?
12 characters long.
At least one lowercase letter.
At least one uppercase letter.
At least one number.
At least one special character.
What's the deadline to update my password?
The new password requirements will be become permanent for all Webmail accounts on December 18, 2015. After this date, all unchanged accounts that don't meet the above standards will be reset to a more secure password.
If your password does not meet these new requirements, you'll receive a notification letting you know you need to update your password. You will not be required to so at this time, but we recommend increasing the security of your account at the earliest opportunity.
With all of these new passwords, how am I going to remember them all?
As many organizations you use increase the length and complexity of passwords, we understand that remembering them all can be challenging. Here are some tips:
- Create a passphrase or use an entire sentence that's more memorable. Consult this article for more advice and methods for creating passwords you'll remember.
How to Create a Secure Password You Can Remeber Later: 4 Key Methods
- Use a password manager. These online tools will store all of your passwords and help you generate secure ones. Premium versions have some cost assosciated with them, but most offer free versions as well.
The Best Password Managers for 2015
- Write your passwords down. Sounds wrong, doesn't it? But having your passwords written down in a notebook — and storing it securely in case you forget — is actually better than using the same simple password for every login.
If you have any questions about the new Webmail login requirements or need help updating your password, please contact our 24-hour Technical Support Center.
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