TV Channel Outage | 12/25/2017
East Coast Weather causing channel outages. Awaiting provider restore.
Hallmark 585, Cooking 606 ,DIY 607, TMC W 714, TMC Extra 715
There are no scheduled maintenance at this time.
Recent Past Alerts
TV Channel Outage | 12/13/2017
WhidbeyTV customers may be affected by TV outages for Nickelodeon W HD 552, Comedy Central W HD 574, VH1 W HD 646, RFD TV. These channels are dark due to a satellite move.
TV Channel Outage | 11/27/2017
November 27, WhidbeyTV customers may be affected by TV outages for Nickelodeon W HD 552, Comedy Central W HD 574, VH1 W HD 646.
TV Maintenance | 11/10/2017
November 11, customers may be affected by brief TV outages for a few seconds. We apologize for any inconvenience this may cause and appreciate your patience.
Internet & Voice Maintenance | 11/01/2017 and 11/02/2017
Starting at midnight, November 1 & 2, from 12:01am to 01:00am, customers may be affected by Internet and phone outages of 5-30 minutes in Point Roberts.
Online Bill Pay Upgrade | 10/17/2017
Whidbey Telecom will be performing software maintenance that will impact our online bill pay system Tuesday October 17th between the hours of 3 AM – 9 AM. During this time, it will not be possible to make a payment or setup recurring payments. We apologize for any inconvenience this may cause and appreciate your patience.
Internet & Broadband Maintenance | 10/17/2017-10/18/2017
Starting at midnight. A possible outage of 5-30 minutes of voice, TV and data service on the DSL network.
Internet & Broadband Maintenance | 10/03/2017
Freeland area customers with any of our Big Gig Internet, Voice, WhidbeyTV or Security services may be affected for a few minutes for a firmware upgrade on Tuesday, October 3rd between 12 AM - 12:03 AM.
TV Channel Maintenance | 09/08/2017
26 channels will be off air Friday September 8th between 12 AM - 12:07 AM for maintenance.
TV Channel Maintenance | 08/24/2017
24 channels will be off air Thursday August 24th between 12 AM - 12:10 AM for maintenance.
Ubiquity Linear Channel updates | 07/25/2017
Many popular channels will be intermittantly off air Tuesday July 25 between hours of 12 - 3 AM for maintenence.
TV Channel Maintenance | 07/22/2017
KWPX, channels 8, 136, 137 & 508 will be off air Saturday July 22nd between the hours of 8 AM - 11 AM for maintenance.
Online Bill Pay System Maintenance | 07/19/2017
Whidbey Telecom will be performing software maintenance that will impact our online bill pay system Wednesday July 19th between the hours of 4 AM – 9 AM. During this time, it will not be possible to make a payment or setup recurring payments. We apologize for any inconvenience this may cause and appreciate your patience.
Network System Maintenance | 07/07/2017 through 07/20/2017
Whidbey Telecom technicians will be performing network infrastructure maintenance starting on Friday, July 7 and finishing on Thursday, July 20. The maintenance window is expected to begin at approximately 11 PM and finish around 2 AM the following morning. During this time, it’s possible that Voice, High Speed Internet, and WhidbeyTV may experience brief interruptions of 20 seconds up to 10 minutes. However, only a small subset of customers may be affected each night.
While we do our best to minimize any interruptions, please know that this kind of infrequent maintenance is necessary to ensure you continue to receive high-quality service. If you have TV recordings scheduled during this window, please know they may be impacted while the maintenance is being performed. We apologize if this interrupts your Internet usage or TV recording and/or viewing times.