Topic: Billing

Frequently asked questions regarding the new Affordable Connectivity Program from the FCC. The ACP replaces the Emergency Broadband Benefit (EBB) Program to help low-income households pay for internet service and connected devices.

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From technical assistance, to questions about billing and payment, find answers to all your most Frequently Asked Questions here.

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Frequently asked questions about billing, due dates, payments, and on-line bill pay. Payment(s) must be received at our office no later than 5:00pm on the Payment Due Date listed on the invoice, or on the preceding business day if this date falls on a weekend or holiday, to avoid late payment charges.

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Frequently asked questions on SmartHub and online bill pay. SmartHub is an online bill pay service that allows you to view your statements, make payments, communicate with Whidbey Telecom, and set up text or email notification.

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