Intermittent Telephony Issue

03/26/20 7:00 AM

Update Thursday, April 2, 9 AM – technicians at the tower have replaced equipment. All services restored.

Update Monday, March 30, 9 AM – Traffic is being routed away from microwave radio tower while equipment is being replaced by service technicians.

Cellular and some long-distance traffic to and from Whidbey Telecom customers in Point Roberts and South Whidbey are currently experiencing intermittent issues with calls dropping and some calls not able to complete the connection. Verizon cellular customers appear to be the most impacted. Engineering has established the root cause and is in the process of routing traffic away from the overloaded microwave radio tower. A crew has been dispatched to replace the equipment that is at fault. Local calling and 911 service is not impacted.