Is there a service outage?
Check our service notifications page for updates on any current or planned outages.Learn more >
Why do I need a Subscriber Verification Code?
Frequently asked questions about the steps we take to ensure your privacy and security.Learn more >
How do I set up my email?
Find detailed instructions for setting up your email account on both Windows and Mac platforms.Learn more >
Self Service Support
Building a Fiberhood: Lighting Fast Internet to Your HomeRead more >
Video: Island County Emergency PreparednessRead more >
Cutting the Cord: A Guide to Streaming TVRead more >
12 Days of Christmas Tech: Gift Ideas for the Tech Lover in Your FamilyRead more >
Paying It Forward: Our 2019 Employee Giving CampaignRead more >
FAQs: Fiber-Optic InternetRead more >
There is no scheduled maintenance at this time.
RESOLVED. Point Roberts connectivity has been restored, and voice and internet services are stable. A fiber tunnel had been cut, severing the cables for multiple providers across Western Washington, and causing a widespread outage.
RESOLVED. Frontier sustained heavy damage to one of their cables, impacting some cellular users and Whidbey Telecom telephone Long Distance customers.
RESOLVED. A small group of South Whidbey telephone customers may have experienced an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage was part of a large Frontier/Comcast North Whidbey issue and is outside of Whidbey Telecom control.
Resolved : A Fiber equipment failure is impacting a small number of customers. Customers are being migrated over to other equipment and downtime is expected to be limited.