Here to serve you.

Have a technical question? Need help getting things set up?
Find answers to the most frequently asked questions below.
Or call 24/7 (360) 321-8324.

Frequent Questions

Why do I need a Subscriber Verification Code?

Frequently asked questions about the steps we take to ensure your privacy and security.

Learn more >

How do I set up my email?

Find detailed instructions for setting up your email account on both Windows and Mac platforms.

Learn more >

Is there a service outage?

Check our service notifications page for updates on any current or planned outages.

Learn more >

Self Service Support

Keeping It Local: Shop Whidbey on Small Business Saturday

Read more >

Work Where You Live: Helpful Tips for Telecommuting

Read more >

FAQs: Email

Read more >

FAQs: Understanding WiFi In Your Home

Read more >

FAQs: SmartMail Voicemail

Read more >

FAQs: 811 Call Before You Dig

Read more >
1 2 3 6

Service Notifications

Scheduled Maintenance
Outage Alerts
Past Notifications
09/19/19 12:00 AM – Past Alert

Resolved : A Fiber equipment failure is impacting a small number of customers.  Customers are being migrated over to other equipment and downtime is expected to be limited.  

Contact Support

Before you call, be sure to have your password/Security Verification Code (SVC) handy. If you don't have one, we can help you set that up.
By Phone
Toll Free800-880-0886
Point Roberts360-945-8324
Phone and Wiring Repair360-321-8324
South Whidbey360-321-8324
Camano/Snohomish360-652-8885
TTY Callers711
By Email