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Check our service notifications page for updates on any current or planned outages or service alerts.

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Service Notifications

Scheduled Maintenance
Outage Alerts
06/08/20 11:59 PM – Phishing Scam Alert

Recently there have been incidences of hoax emails fraudulently using the Whidbey Telecom name. This scam email claims to be from Whidbey Telecom Webmail and tells customers that their email service will be discontinued and they must upgrade. THIS EMAIL IS FAKE. Do not click on any of the links in the email and do not enter any personal information, such as user IDs and passwords.

Call us at 360-321-TECH (8324) if you have any doubts about an email you receive, or if you think you may have been a target.

Past Notifications
06/03/20 5:49 PM – Point Roberts Outage

RESOLVED – If you are still experiencing any issues please call 360-945-1122. Vehicle vs. Pedestal – approximately 400 customers will have no access. Working on repairs and routing traffic now. Restore information asap.

05/29/20 9:00 PM – MyAccount Downtime Announcement – June 3

On June 3, 2020 Whidbey Telecom and all subsidiaries will transition billing systems. Once the system downtime is complete the new billing system can be found at whidbeytel.com/smarthub. For questions about this transition please contact customer service M-F 9am-5pm 360-321-1122

05/21/20 12:00 AM – Fiber Network Maintenance Scheduled for Freeland and Langley

Network maintenance scheduled for areas of Freeland and Langley on May 21 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

05/20/20 12:00 AM – Fiber Network Maintenance Scheduled for Swede Hill and Sandy Hook

Network maintenance scheduled for areas of Swede Hill and Sandy Hook on May 20 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

05/19/20 12:00 AM – Fiber Network Maintenance Scheduled for Bayview and Clinton

Network maintenance scheduled for areas of Bayview and Clinton on May 19 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

05/09/20 3:55 AM – Issue with Yahoo Email

RESOLVED – Please remind your email recipient to add your email address to their address book/contacts.  Should you continue to have issues with undeliverable mail, contact Yahoo/AOL/AIM customer service.

We are aware of some email being delayed for up to 48 hours. The email delays are with Verizon Media, which affects Yahoo, AOL, Verizon.net and Netscape.net. All of these domains use Yahoo’s mail servers and are affected by this ongoing issue. The messages are only being delayed and will eventually get delivered to the recipients. We are working to resolve this issue as quickly as possible. Please call Tech Support at 360-321-TECH if you have any questions.

05/01/20 4:00 AM – The BiG GiG Fiber Network Planned Maintenance

Whidbey Telecom will be performing routine maintenance on The BiG GiG Fiber Network. Starting on Thursday, April 30th at 00:01 AM, you can expect interruptions of up to 15 minutes on your fiber-connected internet and phone service. Maintenance should be complete be 02:00 AM, Thursday morning.

04/17/20 11:15 PM – Long Distance Outage

Some Whidbey Telecom customers may experience an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage is part of a Verizon service disruption. Only certain Long distance and 800 numbers that go across the Verizon Service disruption will be impacted. Whidbey Telecom engineers working with Verizon to troubleshoot and resolve. We await update from Verizon technician.

04/18/20 11:02 AM – Sandy Point/Beachwood Service Disruption

There has been a line cut in the Sandy Point/Beachwood area. Customers may be experiencing internet and telephone connectivity issues. Service disruptions are possible. Crews are onsite for repair work.

03/26/20 7:00 AM – Intermittent Telephony Issue

Update Thursday, April 2, 9 AM – technicians at the tower have replaced equipment. All services restored.

Update Monday, March 30, 9 AM – Traffic is being routed away from microwave radio tower while equipment is being replaced by service technicians.

Cellular and some long-distance traffic to and from Whidbey Telecom customers in Point Roberts and South Whidbey are currently experiencing intermittent issues with calls dropping and some calls not able to complete the connection. Verizon cellular customers appear to be the most impacted. Engineering has established the root cause and is in the process of routing traffic away from the overloaded microwave radio tower. A crew has been dispatched to replace the equipment that is at fault. Local calling and 911 service is not impacted.

02/25/20 12:00 AM – Fiber Network Maintenance Scheduled for Bayview & Swede Hill

Network maintenance scheduled for areas of Bayview and Swede Hill on February 25th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

02/27/20 12:00 AM – Fiber Network Maintenance Scheduled for Freeland & Clinton

Network maintenance scheduled for areas of Freeland and Clinton on February 27th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

02/26/20 12:00 AM – Fiber Network Maintenance Scheduled for Langley and Sandy Hook

Network maintenance scheduled for areas of Langley and Sandy Hook on February 26th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

01/11/20 3:37 PM – Telephone & Internet Outage Point Roberts

RESOLVED. Point Roberts connectivity has been restored, and voice and internet services are stable. A fiber tunnel had been cut, severing the cables for multiple providers across Western Washington, and causing a widespread outage.

01/09/20 11:27 AM – Frontier Telephone Outage

RESOLVED. Frontier sustained heavy damage to one of their cables, impacting some cellular users and Whidbey Telecom telephone Long Distance customers.

01/30/20 9:00 AM – Network Maintenance in Possession Point

Network maintenance scheduled for the Possession Point area on January 30th from 9:00 am to approximately 3:00 pm. Services could potentially be affected during this time. If you have any questions, please contact Tech Support at 360-321-8324.

11/25/19 9:31 AM – Telephone Outage

RESOLVED. A small group of South Whidbey telephone customers may have experienced an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage was part of a large Frontier/Comcast North Whidbey issue and is outside of Whidbey Telecom control.

09/19/19 12:00 AM – Past Alert

Resolved : A Fiber equipment failure is impacting a small number of customers.  Customers are being migrated over to other equipment and downtime is expected to be limited.  

Self Service Support

Frequently Asked Questions

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FAQs: Internet Terminology

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Tech Tips Part 1: Fiber vs DSL

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Tech Tips Part 2: Download & Upload Speeds

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Tech Tips Part 3: What is Gigabit Internet?

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Tech Tips Part 5: Why Use HOP WiFi

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