Frequently Asked Questions

What is the difference between a modem and a router? Can I pay my bill over the phone? What is a Subscriber Verification Code and why do I need it? From technical questions to help with billing, find the answers to all your most Frequently Asked Questions below.


Billing & PaymentsView Page
SmartHub & Online Bill PayView Page
Subscriber Verification CodeView Page

Products & Services

Ordering Telephone ServiceView Page
Security & AlarmsView Page
Fiber-Optic InternetView Page
WiFiView Page
SmartMail Voicemail InstructionsView Page


811 Call Before You DigView Page
Internet TerminologyView Page
Whidbey Telecom COVID-19 ResponseView Page

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