Frequently Asked Questions

What is the difference between a modem and a router? Can I pay my bill over the phone? What is a Subscriber Verification Code and why do I need it?

From technical questions to help with billing, find the answers to all your most Frequently Asked Questions below.

Billing

FAQs: Billing & Payments

FAQs: SmartHub & Online Bill Pay

FAQs: Subscriber Verification Code

Products & Services

FAQs: Security & Alarms

FAQs: Email

FAQs: Fiber Optic Internet

FAQs: SmartMail Voicemail

FAQs: Understanding WiFi in Your Home

Other

FAQs: 811 Call Before You Dig

FAQs: Internet Terminology

FAQs: Whidbey Telecom’s COVID-19 Response