We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email urging them to upgrade their webmail service. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you receive an email you are unsure of, please contact your Whidbey Telecom …
Outside carrier circuits are down, which are impacting our telephone customers. Long distance and 800 calls to AT&T, Ziply, and some Comcast customers are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for …
RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls using AT&T long distance, Comcast local calls, and 800 numbers are impacted. Tickets have been opened and the carriers are investigating. This outage is outside of Whidbey Telecom control and we are working with AT&T engineers to resolve the issue. Thank …
RESOLVED – The carrier’s work crew is onsite and working to resolve the issue. A replacement cable has been put in place. They are currently troubleshooting the fix. We will continue to update as they notify us. Two upstream telephony connection carriers have reported outages. Depending on where you are calling and which carrier the …
RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls going to AT&T, Verizon, Ziply customers, and Comcast are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for your …
A small number of fiber customers in Bayview may be experiencing an outage due to complications from this morning’s scheduled maintenance. Our technicians are working to resolve the issue as quickly as possible. We thank you for your patience.
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland will be closed today, February 6. The Bayview drive-thru and the Point Roberts office both remain open. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system …
RESOLVED – Updated, Ziply has reported a cut in their fiber optic cable. Repair work is ongoing. Customers making long distance calls from their Whidbey Telecom landline across AT&T, Frontier, and Verizon circuits may experience an issue. This issue is part of an outside carrier outage and is outside of Whidbey Telecom control. We are …
RESOLVED – A network line to Hat Island was cut by another utility doing work in the area, causing a number of customers to lose service. Our technicians are working to resolve the issue as quickly as possible; repairs should be completed tomorrow. We thank you for your patience.
3:00 PM – DSL Outage RESOLVED – We are experiencing a DSL outage. Our engineering team is working hard to get us connected again. We will continue to post real time updates here and on Facebook.
RESOLVED – We are experiencing issues with our internal systems that are affecting SmartHub, our pay by phone systems, and other communications services. Our techs are working to resolve the issue as quickly as possible. We thank you for your patience.
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, February 27. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
