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Service Notifications

Scheduled Maintenance
Outage Alerts
Past Notifications
12/01/21 12:00 AM – Network Maintenance

Network maintenance scheduled for areas of Langley, Greenbank and Point Roberts on December 1 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/30/21 12:00 AM – Network Maintenance

Network maintenance scheduled for areas of Clinton and Freeland on November 30 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/23/21 12:00 AM – Langley Network Maintenance

Network maintenance is scheduled for areas of Langley on November 24 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/22/21 12:00 AM – Monday 2:20AM

On Monday, November 22 at 2:20AM a small group of fiber customers went offline when a redundancy failed. Service was restored within 50 minutes.

11/23/21 12:00 AM – Network Maintenance Scheduled for Freeland

Network maintenance scheduled for areas of Freeland on November 23 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/19/21 12:00 AM – Network Maintenance Scheduled for Point Roberts

Network maintenance scheduled for areas of Point Roberts on November 19 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/18/21 12:00 AM – Network Maintenance Scheduled for Clinton

Network maintenance scheduled for areas of Clinton on November 18 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/17/21 8:00 AM – Fox Spit Service Outage

RESOLVED – Portable generator on site to restore power. One section of our network in the Fox Spit area is down due to loss of power. Approximately 42 customers will have no access. Our engineers are working on repairs now and we will post again when the issue has been resolved.

11/10/21 2:30 PM – Email Outage

RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience.

11/11/21 12:00 AM – Network Maintenance Scheduled for Greenbank

Network maintenance scheduled for areas of Greenbank on November 11 beginning at 12:00 am. Downtime should be 10 minutes or less. Customers will experience a brief interruption in DSL service. If you have any questions, please contact Tech Support at 360-321-8324.

11/04/21 10:00 PM – Fiber Network Maintenance

Network maintenance is scheduled for our main fiber path off island. This maintenance work is being done by an outside carrier and is out of Whidbey Telecom’s control. Because of our built-in redundancies, there should be no disruption in service. Work is scheduled for November 4 from 10pm to 5am November 5. If you have any questions, please call Tech Support at 360-321-8324.

11/03/21 10:00 PM – Fiber Network Maintenance

Network maintenance is scheduled for our main fiber path off island. This maintenance work is being done by an outside carrier and is out of Whidbey Telecom’s control. Because of our built-in redundancies, there should be no disruption in service. Work is scheduled for November 3 from 10pm to 5am November 4. If you have any questions, please call Tech Support at 360-321-8324.

11/04/21 12:00 AM – Fiber Network Maintenance Scheduled for Freeland

Network maintenance scheduled for areas of Freeland on November 4 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

11/02/21 10:00 PM – Fiber Network Maintenance

Network maintenance is scheduled for our main fiber path off island. This maintenance work is being done by an outside carrier and is out of Whidbey Telecom’s control. Because of our built-in redundancies, there should be no disruption in service. Work is scheduled for November 2 from 10pm to 5am November 3. If you have any questions, please call Tech Support at 360-321-8324.

11/02/21 12:00 AM – Fiber Network Maintenance Scheduled for Langley

Network maintenance scheduled for areas of Langley on November 2 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

10/28/21 12:00 AM – Fiber Network Maintenance Scheduled for Skagit Head, Sandy Hook & Point Roberts

Network maintenance scheduled for areas of Skagit Head, Sandy Hook and Point Roberts on October 28 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

10/26/21 12:00 AM – Internal Telephone System Maintenance

We will be upgrading our internal phone systems on October 26th from 12am to 5am. Customers calling in to either Customer Service or Tech Support may experience brief interruptions during these hours. This maintenance will not affect or interrupt external telephone service for customers. If you encounter trouble when calling in, you can email Tech Support at support@whidbey.net.

10/26/21 12:00 AM – Fiber Network Maintenance Scheduled for Bayview and Clinton

Network maintenance scheduled for areas of Bayview and Clinton on October 26 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

08/19/21 12:00 AM – Point Roberts Service Disruption

RESOLVED – One of our fiber paths to Point Roberts may have been impacted, causing reduced bandwidth capacity for all of Point Roberts customers. Currently working with Bell Canada to determine the cause of the issue and to find a resolution.

07/21/21 11:00 PM – Possible Service Disruption

One of our upstream internet carriers will be performing maintenance work; this maintenance is outside of Whidbey Telecom control. During this period, there is the potential for disruption of internet service of up to one hour.

05/20/21 8:00 AM – Telephone Outage

RESOLVED – A small group of South Whidbey telephone customers may be experiencing phone outages when trying to make a long distance call outside of the Whidbey Telecom network. Some 800 numbers may also be affected. This outage is part of an AT&T/Ziply outage and is outside of Whidbey Telecom control.

04/21/21 11:55 PM – Fiber Network Maintenance Scheduled for South Whidbey

Network maintenance scheduled for areas of South Whidbey on Wednesday, April 21 beginning at 11:55 pm through Thursday, April 22 12:20 am. Downtime should be 15 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-TECH (8324).

03/08/21 5:00 PM – Freeland Fiber Service Disruption

RESOLVED – A main switch was experiencing issues, causing some BiG GiG customers to lose internet service. Service has been restored.

02/25/21 11:30 AM – Point Roberts Outage

RESOLVED – We are experiencing an Internet service outage in Point Roberts due to a construction issue. Repairs are underway now, no ETA for restoration of service. We will update as soon as a field crew has assessed the damage.

11/13/20 12:28 PM – Telephone Outage

RESOLVED. A small group of South Whidbey telephone customers may be experiencing phone outages when trying to make a long distance call outside of the Whidbey Telecom network. Some 800 numbers may also be affected. This outage is part of an AT&T/MCI (Verizon) outage and is outside of Whidbey Telecom control.

10/22/20 4:51 PM – Statewide 911 Outage

RESOLVED: SERVICE RESTORED

Washington is experiencing a statewide 911 outage. Please use these local contact numbers in an emergency:

North & Central Whidbey | 360-679-9567
South Whidbey | 360-321-4400
Camano Island | 360-629-2224

06/08/20 11:59 PM – Phishing Scam Alert

Recently there have been incidences of hoax emails fraudulently using the Whidbey Telecom name. This scam email claims to be from Whidbey Telecom Webmail and tells customers that their email service will be discontinued and they must upgrade. THIS EMAIL IS FAKE. Do not click on any of the links in the email and do not enter any personal information, such as user IDs and passwords.

Call us at 360-321-TECH (8324) if you have any doubts about an email you receive, or if you think you may have been a target.

06/03/20 5:49 PM – Point Roberts Outage

RESOLVED – If you are still experiencing any issues please call 360-945-1122. Vehicle vs. Pedestal – approximately 400 customers will have no access. Working on repairs and routing traffic now. Restore information asap.

05/29/20 9:00 PM – MyAccount Downtime Announcement – June 3

On June 3, 2020 Whidbey Telecom and all subsidiaries will transition billing systems. Once the system downtime is complete the new billing system can be found at whidbeytel.com/smarthub. For questions about this transition please contact customer service M-F 9am-5pm 360-321-1122

05/21/20 12:00 AM – Fiber Network Maintenance Scheduled for Freeland and Langley

Network maintenance scheduled for areas of Freeland and Langley on May 21 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

05/20/20 12:00 AM – Fiber Network Maintenance Scheduled for Swede Hill and Sandy Hook

Network maintenance scheduled for areas of Swede Hill and Sandy Hook on May 20 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

05/19/20 12:00 AM – Fiber Network Maintenance Scheduled for Bayview and Clinton

Network maintenance scheduled for areas of Bayview and Clinton on May 19 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

05/09/20 3:55 AM – Issue with Yahoo Email

RESOLVED – Please remind your email recipient to add your email address to their address book/contacts.  Should you continue to have issues with undeliverable mail, contact Yahoo/AOL/AIM customer service.

We are aware of some email being delayed for up to 48 hours. The email delays are with Verizon Media, which affects Yahoo, AOL, Verizon.net and Netscape.net. All of these domains use Yahoo’s mail servers and are affected by this ongoing issue. The messages are only being delayed and will eventually get delivered to the recipients. We are working to resolve this issue as quickly as possible. Please call Tech Support at 360-321-TECH if you have any questions.

05/01/20 4:00 AM – The BiG GiG Fiber Network Planned Maintenance

Whidbey Telecom will be performing routine maintenance on The BiG GiG Fiber Network. Starting on Thursday, April 30th at 00:01 AM, you can expect interruptions of up to 15 minutes on your fiber-connected internet and phone service. Maintenance should be complete be 02:00 AM, Thursday morning.

04/18/20 11:02 AM – Sandy Point/Beachwood Service Disruption

There has been a line cut in the Sandy Point/Beachwood area. Customers may be experiencing internet and telephone connectivity issues. Service disruptions are possible. Crews are onsite for repair work.

04/17/20 11:15 PM – Long Distance Outage

Some Whidbey Telecom customers may experience an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage is part of a Verizon service disruption. Only certain Long distance and 800 numbers that go across the Verizon Service disruption will be impacted. Whidbey Telecom engineers working with Verizon to troubleshoot and resolve. We await update from Verizon technician.

03/26/20 7:00 AM – Intermittent Telephony Issue

Update Thursday, April 2, 9 AM – technicians at the tower have replaced equipment. All services restored.

Update Monday, March 30, 9 AM – Traffic is being routed away from microwave radio tower while equipment is being replaced by service technicians.

Cellular and some long-distance traffic to and from Whidbey Telecom customers in Point Roberts and South Whidbey are currently experiencing intermittent issues with calls dropping and some calls not able to complete the connection. Verizon cellular customers appear to be the most impacted. Engineering has established the root cause and is in the process of routing traffic away from the overloaded microwave radio tower. A crew has been dispatched to replace the equipment that is at fault. Local calling and 911 service is not impacted.

02/27/20 12:00 AM – Fiber Network Maintenance Scheduled for Freeland & Clinton

Network maintenance scheduled for areas of Freeland and Clinton on February 27th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

02/26/20 12:00 AM – Fiber Network Maintenance Scheduled for Langley and Sandy Hook

Network maintenance scheduled for areas of Langley and Sandy Hook on February 26th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

02/25/20 12:00 AM – Fiber Network Maintenance Scheduled for Bayview & Swede Hill

Network maintenance scheduled for areas of Bayview and Swede Hill on February 25th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.

01/30/20 9:00 AM – Network Maintenance in Possession Point

Network maintenance scheduled for the Possession Point area on January 30th from 9:00 am to approximately 3:00 pm. Services could potentially be affected during this time. If you have any questions, please contact Tech Support at 360-321-8324.

01/11/20 3:37 PM – Telephone & Internet Outage Point Roberts

RESOLVED. Point Roberts connectivity has been restored, and voice and internet services are stable. A fiber tunnel had been cut, severing the cables for multiple providers across Western Washington, and causing a widespread outage.

01/09/20 11:27 AM – Frontier Telephone Outage

RESOLVED. Frontier sustained heavy damage to one of their cables, impacting some cellular users and Whidbey Telecom telephone Long Distance customers.

11/25/19 9:31 AM – Telephone Outage

RESOLVED. A small group of South Whidbey telephone customers may have experienced an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage was part of a large Frontier/Comcast North Whidbey issue and is outside of Whidbey Telecom control.

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