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Is there a service outage? Have a technical question? Need help getting things set up?
Find answers to the most frequently asked questions below.
Or call 24/7 (360) 321-8324.

Frequent Questions

Is there a service outage?

Check our service notifications page for updates on any current or planned outages.

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Why do I need a Subscriber Verification Code?

Frequently asked questions about the steps we take to ensure your privacy and security.

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How do I set up my email?

Find detailed instructions for setting up your email account on both Windows and Mac platforms.

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Self Service Support

FAQs: Security & Alarm

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FAQs: Subscriber Verification Code (SVC)

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Learning at the Speed of Light: Top 5 Ways Fiber Internet Improves Education

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Phone Book & Directory Assistance

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Neighbor to Neighbor: Strengthening Our Community Ties

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Calling Features

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Service Notifications

Scheduled Maintenance
01/30/20 9:00 AM – Network Maintenance in Possession Point

Network maintenance is scheduled for the Possession Point area on January 30th from 9:00 am to approximately 3:00 pm. Services could potentially be affected during this time. If you have any questions, please contact Tech Support at 360-321-8324.

Outage Alerts
Past Notifications
01/11/20 3:37 PM – Telephone & Internet Outage Point Roberts

RESOLVED. Point Roberts connectivity has been restored, and voice and internet services are stable. A fiber tunnel had been cut, severing the cables for multiple providers across Western Washington, and causing a widespread outage.

01/09/20 11:27 AM – Frontier Telephone Outage

RESOLVED. Frontier sustained heavy damage to one of their cables, impacting some cellular users and Whidbey Telecom telephone Long Distance customers.

11/25/19 9:31 AM – Telephone Outage

RESOLVED. A small group of South Whidbey telephone customers may have experienced an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage was part of a large Frontier/Comcast North Whidbey issue and is outside of Whidbey Telecom control.

09/19/19 12:00 AM – Past Alert

Resolved : A Fiber equipment failure is impacting a small number of customers.  Customers are being migrated over to other equipment and downtime is expected to be limited.  

Contact Support

Before you call, be sure to have your password/Security Verification Code (SVC) handy. If you don't have one, we can help you set that up.
By Phone
Toll Free800-880-0886
Point Roberts360-945-8324
Phone and Wiring Repair360-321-8324
South Whidbey360-321-8324
TTY Callers711
By Email