One of our upstream carriers is experiencing an outage, resulting in reduced data and voice capacity to Point Roberts customers. This outage is outside of Whidbey Telecom control. We are working with the carrier to resolve the issue as quickly as possible. Please expect longer wait times when calling Tech Support. We appreciate your patience.
RESOLVED – Customers on our DSL network may be experiencing difficulty getting online. Our technicians are aware of the problem and working hard to resolve the issue as quickly as possible. We will continue to post real time updates. Thank you for your patience.
We are aware of an issue with Microsoft Edge in Webmail. Customers have reported an error screen while browsing within Webmail via the Microsoft Edge browser. The information displayed in the error screen is incorrect and Microsoft is working to resolve the issue. If you have any questions, please contact Support at 360-321-TECH (8324).
RESOLVED – We have been made aware of a voice service disruption affecting inbound and outbound calls routed through Verizon/MCI. This issue originates outside of Whidbey Telecom’s network and is linked to one of our upstream carriers. We are actively working with the affected carrier to investigate and resolve the matter as quickly as possible. …
Infrastructure maintenance is scheduled for our fiber network in Bayview on Monday, September 22. Fiber customers may experience a brief interruption in internet and voice service between 10pm and 12am while we upgrade service equipment for Multi-GiG capability. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – There is currently intermittently reduced capacity for calls coming into Whidbey Telecom’s network from another carrier. The issue is outside of Whidbey Telecom’s network and we are currently working with our upstream carriers to resolve the issue. Thank you for your patience.
RESOLVED – Calls to AT&T and 800 numbers are currently unavailable. The issue seems to be outside of Whidbey Telecom’s network and we are currently working with our upstream carriers to resolve the issue. Thank you for your patience.
Beginning Monday, August 11 through Thursday, August 14, there will be intermittent outages affecting a large area from Langley out to Wilkinson Road, due to the City of Langley infrastructure work. Most of the maintenance is planned for late night to early morning hours, but there will be brief daytime outages. We’ll continue to keep …
We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email, which even includes our logo, urging them to upgrade their webmail service. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you receive an email you are unsure of, …
Outside carrier circuits are down, which are impacting our telephone customers. Long distance and 800 calls to AT&T, Ziply, and some Comcast customers are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for …
City of Langley water construction project will require Whidbey Telecom to pause service intermittently over the next few weeks as construction crews work around utility lines. You can expect short outages. We’ll try to keep customers notified as the construction crew lets us know where the work will go next. You can follow construction updates on …
We are aware that some customers are having issues connecting to our mail servers to send and receive mail. We are working to resolve the issue as soon as possible. Thank you for your patience.
