Scammers are calling customers and posing as Whidbey Telecom, saying that we are getting rid of their copper internet service and they will lose internet unless they provide personal identifying info so we can issue them a “box.” This is a scam. DO NOT GIVE THESE CALLERS ANY PERSONAL INFORMATION. Hang up and report these …
Infrastructure maintenance is scheduled for our fiber network in Langley on Thursday, May 28. Fiber customers may experience a brief interruption in internet and voice service between 10pm and 12am while we upgrade service equipment for Multi-GiG capability. Please contact Tech Support with questions at 360-321-8324.
Infrastructure maintenance is scheduled for our fiber network in Langley on Monday, May 11. Fiber customers may experience a brief interruption in internet and voice service between 10pm and 12am while we upgrade service equipment for Multi-GiG capability. Please contact Tech Support with questions at 360-321-8324.
We are seeing an increase in sophisticated phishing emails targeting Whidbey Telecom email accounts. Scammers are now using AI tools to write messages that look incredibly real and professional. Please use caution and always contact the company directly using a phone number or website you know is real. Stay safe out there!  We are working hard behind …
Infrastructure maintenance is scheduled for our networks in Langley and Point Roberts on Tuesday, March 17, at 10pm. Customers may experience intermittent service outages during the 4 hour maintenance window between 10pm and 2am.
Infrastructure maintenance is scheduled for our network in Bayview on Wednesday, March 11, at 10pm. Customers may experience intermittent service outages during the 4 hour maintenance window between 10pm and 2am.
We have a plumbing issue in the building. Please call 360-321-1122 for Customer Service or email wtccs@whdibeytel.com. Thank you for your patience while the plumbers get us flowing again.
RESOLVED – We are experiencing issues with our internal telephone systems that are affecting our customer’s ability to reach our Tech Support and Customer Service teams. Our technicians are actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
One of our upstream carriers is experiencing an outage, resulting in reduced data and voice capacity to Point Roberts customers. This outage is outside of Whidbey Telecom control. We are working with the carrier to resolve the issue as quickly as possible. Please expect longer wait times when calling Tech Support. We appreciate your patience.
RESOLVED – Customers on our DSL network may be experiencing difficulty getting online. Our technicians are aware of the problem and working hard to resolve the issue as quickly as possible. We will continue to post real time updates. Thank you for your patience.
We are aware of an issue with Microsoft Edge in Webmail. Customers have reported an error screen while browsing within Webmail via the Microsoft Edge browser. The information displayed in the error screen is incorrect and Microsoft is working to resolve the issue. If you have any questions, please contact Support at 360-321-TECH (8324).
RESOLVED – We have been made aware of a voice service disruption affecting inbound and outbound calls routed through Verizon/MCI. This issue originates outside of Whidbey Telecom’s network and is linked to one of our upstream carriers. We are actively working with the affected carrier to investigate and resolve the matter as quickly as possible. …
