RESOLVED – There is currently intermittently reduced capacity for calls coming into Whidbey Telecom’s network from another carrier. The issue is outside of Whidbey Telecom’s network and we are currently working with our upstream carriers to resolve the issue. Thank you for your patience.
RESOLVED – Calls to AT&T and 800 numbers are currently unavailable. The issue seems to be outside of Whidbey Telecom’s network and we are currently working with our upstream carriers to resolve the issue. Thank you for your patience.
Beginning Monday, August 11 through Thursday, August 14, there will be intermittent outages affecting a large area from Langley out to Wilkinson Road, due to the City of Langley infrastructure work. Most of the maintenance is planned for late night to early morning hours, but there will be brief daytime outages. We’ll continue to keep …
We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email, which even includes our logo, urging them to upgrade their webmail service. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you receive an email you are unsure of, …
Outside carrier circuits are down, which are impacting our telephone customers. Long distance and 800 calls to AT&T, Ziply, and some Comcast customers are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for …
City of Langley water construction project will require Whidbey Telecom to pause service intermittently over the next few weeks as construction crews work around utility lines. You can expect short outages. We’ll try to keep customers notified as the construction crew lets us know where the work will go next. You can follow construction updates on …
We are aware that some customers are having issues connecting to our mail servers to send and receive mail. We are working to resolve the issue as soon as possible. Thank you for your patience.
RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls using AT&T long distance, Comcast local calls, and 800 numbers are impacted. Tickets have been opened and the carriers are investigating. This outage is outside of Whidbey Telecom control and we are working with AT&T engineers to resolve the issue. Thank …
We will be updating our internal systems at 11pm tonight, July 15. We expect phone systems to be down for a 10 minute window. Tech Support will be unable to take calls during this time. If you have any questions, please contact us via email at support@whidbey.net.
RESOLVED – The carrier’s work crew is onsite and working to resolve the issue. A replacement cable has been put in place. They are currently troubleshooting the fix. We will continue to update as they notify us. Two upstream telephony connection carriers have reported outages. Depending on where you are calling and which carrier the …
Infrastructure maintenance is scheduled for our fiber network in Freeland on Monday, June 23. Fiber customers may experience a brief interruption in internet and voice service between 10pm and 12am while we upgrade service equipment for Multi-GiG capability. Please contact Tech Support with questions at 360-321-8324.
Infrastructure maintenance is scheduled for 10:00pm, Thursday evening, June 12th. Business WiFi customers will experience a brief 5 minute outage during the maintenance window as equipment reboots and comes back online. If you have any questions, please contact Tech Support at 360-321-8324.
