Type: Service Notifications

We are experiencing a widespread issue with email. Customers who check email via email clients such as Apple Mail and Thunderbird may be unable to send and receive new mail. This is NOT affecting Webmail, so we recommend checking your email from our webmail site while our admins correct the problem. We are working to resolve this issue as quickly as possible….

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We recently became aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email that appeared with the subject line “Email with Attachment.” If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your Whidbey Telecom Support Team 24/7 at 360-321-TECH (8324) or email support@whidbey.net….

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We will be conducting some internal system maintenance on September 14 at 10:00pm that could impact website hosting services for customers. The outage will last approximately 10 minutes. If you encounter trouble after the maintenance is complete, you can email Tech Support at support@whidbey.net or call (360) 321-8324….

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RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience….

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RESOLVED – The Engineering Team is currently working to resolve an intermittent internet service disruption. The team will work overnight to reboot and reset all systems to resolve the issues. Thank you for your support during this system disruption. The tech support team is resolving issues as they arise. Please call tech support if your system issues are not resolved by doing a reboot….

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