RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls going to AT&T, Verizon, Ziply customers, and Comcast are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for your …
A small number of fiber customers in Bayview may be experiencing an outage due to complications from this morning’s scheduled maintenance. Our technicians are working to resolve the issue as quickly as possible. We thank you for your patience.
Infrastructure maintenance is scheduled for our fiber network in Bayview. Work will begin 11:20pm Wednesday evening, March 26th, and will affect all fiber customers in the area for about 3 hours. Customers will experience rolling outages during the maintenance window as equipment reboots and comes back online. If you have any questions, please contact Tech …
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland will be closed today, February 6. The Bayview drive-thru and the Point Roberts office both remain open. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system …
Infrastructure maintenance is scheduled for our network Monday night, January 20. Customer hosted services may be affected, including email and web hosting. This will be a brief outage lasting no more than a few minutes. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Updated, Ziply has reported a cut in their fiber optic cable. Repair work is ongoing. Customers making long distance calls from their Whidbey Telecom landline across AT&T, Frontier, and Verizon circuits may experience an issue. This issue is part of an outside carrier outage and is outside of Whidbey Telecom control. We are …
We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email urging them to upgrade their email service. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you receive an email you are unsure of, please contact your Whidbey Telecom …
The Customer Experience Center in Freeland and the Bayview drive-thru will be closed after noon today, December 24 and all day tomorrow, December 25. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Tech Support never closes! Call 360-321-TECH 24/7. Happy holidays, friends!
We will be updating our internal software systems from 11pm Tuesday, October 29 through approximately 12am Wednesday, October 30. Tech Support will be unable to take calls during this time. If you have any questions, please contact us via email at support@whidbey.net.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Bayview tomorrow night, October 3. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – A network line to Hat Island was cut by another utility doing work in the area, causing a number of customers to lose service. Our technicians are working to resolve the issue as quickly as possible; repairs should be completed tomorrow. We thank you for your patience.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tomorrow night, September 11. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
