Type: Service Notifications

RESOLVED – There is a service outage in the Double Bluff area due to equipment damage from a mower. Repairs are underway and the outage should be resolved soon. We will post updates….

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RESOLVED – Ziply sustained damage to their network due to a fallen tree. This wide outage impacts several carriers including Comcast, Verizon, Ziply, AT&T, etc. This also impacts Whidbey Telecom telephone Long Distance customers. This outage is out of our network and out of our control. We are monitoring the situation; Ziply advises repairs are underway….

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We will be conducting some internal system maintenance on June 14th at 11:00pm that could impact voice services for some customers. The outage will last approximately 30 minutes. If you encounter trouble, you can email Tech Support at support@whidbey.net….

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The drive thru and drop box in Bayview will be closed May 27 through June 3. Please use the drop boxes at the Freeland office or call Customer Service for assistance at 360-321-1122….

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We have received reports of a new phishing scam to Whidbey Telecom customers claiming that we are upgrading our email system. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your Whidbey Telecom Support Team 24/7 at 360-321-TECH (8324) or email support@whidbey.net….

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