Type: Service Notifications

For the safety of our customers and employees, our Bayview Office drive-thru remains closed and we are rescheduling appointments due to the current weather conditions.  Your 24/7 Tech Support team is available 24/7 at 360-321-TECH to keep you connected and safe at home….

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Your engineering team will be conducting system maintenance on December 13 at midnight that could momentarily impact Internet services for fiber customers. There is no planned outage. If you encounter trouble after the maintenance is complete, please email Tech Support at support@whidbey.net or call (360) 321-8324. Thank you!…

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We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email from sender “Whidbey Telecom Network” with the subject line “Urgent Action Required.” If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you are unsure of,…

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RESOLVED – Bell Canada experienced a circuit outage upstream from Whidbey Telecom, resulting in reduced data and voice capacity to Point Roberts customers. This outage is out of our control. Your Whidbey Telecom engineers are working with Bell Canada to determine the cause of the issue and to find a resolution. Please expect longer wait times when calling Tech Support….

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RESOLVED – There is a service outage on Hat Island due to generator and battery damage caused by the wind storm. Repairs are underway and the outage should be resolved soon. We will post updates….

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