2:30 PM – ISSUE RESOLVED 2 PM UPDATE – We are still experiencing a system wide fiber outage. Some connection was momentarily restored about an hour ago. Our engineering team is working hard to get us all connected again. We will continue to post real time updates.
RESOLVED – We are experiencing issues with our internal systems that are affecting SmartHub, our pay by phone systems, and other communications services. Our techs are working to resolve the issue as quickly as possible. We thank you for your patience.
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, February 27. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
Our Freeland Customer Support office will be closed Wednesday, February 14. Â Please use the drop boxes in Freeland or Bayview to make a payment. Â Phone Customer Support at 360-321-1122. Â Tech support is available 24/7 at 360-321-8324.
Infrastructure maintenance is scheduled for our fiber network on South Whidbey and in Point Roberts on February 13. Fiber customers will experience a brief 10 minute interruption in internet and voice service between 12am and 1am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, January 18. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
4:10PM Network restored. If your router doesn’t reconnect please power cycle. If you continue to have an issue call tech support 24/7. 360-321-TECH. Customers in Clinton and surrounding area may be experiencing intermittent internet and telephone issues. We are working to fully resolve the service issue and will update as we learn more.
RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …
Network maintenance is scheduled for 11:30pm tonight, May 24, 2023. We anticipate a brief interruption in internet service, lasting approximately 5-15 minutes.
On April 18th at 11pm we will be migrating our Call Center and Customer Experience Teams to a new system. Calls to those teams will be interrupted for a brief moment. Thank you for your patience.
