Calling Features

Add functionality to your local phone by choosing from our custom calling features and options. We offer features that enhance privacy, convenience, cost-management, and more. When you add these features a la carte, the monthly charge is reduced with each additional calling feature added. To download the SmartMail Quick Reference Guide, click here.

3-Way Calling

  1. Put your first call on hold by pressing then releasing the hook-switch (or the flash button or equivalent) on your phone.
  2. Wait for a stutter dial tone, followed by a new dial tone. Make your second call.
  3. When that person answers, press and release the hook-switch to connect all three of you.
  4. If the second person’s line is busy or not answered, push the hook-switch twice to return to the original call.

6-Way Calling

  1. Lift receiver, dial #1, wait for a stutter dial tone followed by a new dial tone, then make your first call.
  2. Put your first call on hold by pressing then releasing the hook-switch on your phone.
  3. Wait for stutter dial tone followed by a new dial tone. Make your second call.
  4. When that person answers, press and release the hook-switch to connect all three of you.
  5. Follow steps 1-3 to add the 4th, 5th and 6th parties to your call.
  6. If a party’s line is busy or not answered, push the hook-switch twice to return to your call

Call Forwarding

To Activate Call Forwarding:

  1. Dial *72 followed quickly by the 10-digit number you wish to forward to followed by the # sign.
  2. You will hear a pause followed by a quick double beep confirming the entry.

To Deactivate Call Forwarding:

  1. Dial *73
  2. You will hear a quick double beep confirming the entry.

Remember:

  • Call Forwarding is in effect until you turn it off. You won’t receive calls at your regular number until you deactivate Call Forwarding.
  • You can still make outgoing calls from your phone when Call Forwarding is on.
  • As a reminder, your telephone will receive a short ring whenever a call is forwarded.
  • Calls can be forwarded to a toll or long distance number. The normal toll or long distance charges will be billed to your number. Calls may not be forwarded to an international number.

Call Forwarding – Remotely

To activate Remote Access Call Forwarding, whether from your phone or another location:

  1. Dial 321-6878 or 945-6878 (add 1-360 if calling from out of your local service area)
  2. Enter your 10-digit telephone number followed by the # sign
  3. Enter your PIN followed by the # sign
  4. Enter *72
  5. You will hear a Dial Tone
  6. Enter the 10-digit number you want calls forwarded to, followed by the # sign (a 1 is not needed for long-distance forwarding)
  7. You will hear a pause followed by a quick double beep confirming the entry.

To deactivate Remote Access Call Forwarding from your phone or another location:

  1. Dial 321-6878 or 945-6878 (add 1-360 if calling from out of your local service area)
  2. Enter your 10-digit telephone number followed by the # sign
  3. Enter your PIN followed by the # sign
  4. Enter *73
  5. You will hear a pause followed by a quick double beep confirming the entry.

Remember:

  • Call Forwarding is in effect until you turn it off. You won’t receive calls at your regular number until you deactivate Call Forwarding.
  • You can still make outgoing calls from your phone when Call Forwarding is on.
  • As a reminder, your telephone will receive a short ring whenever a call is forwarded.
  • Calls can be forwarded to a toll or long distance number. The normal toll or long distance charges will be billed to your number. Calls may not be forwarded to an international number.

Call Hold

  1. To activate Call Hold, dial #81; the person you were talking with is now on hold.
  2. Handle another call or move to another extension
  3. Retrieve your original call by flashing your hook-switch (or flash button or equivalent on your phone)
  4. You can alternate between two calls by flashing the hook-switch and entering #81 to switch each time

Call Trace

  1. Hang up on the obscene, harassing or threatening phone call immediately
  2. Pick up your receiver and enter *57
  3. Listen to the recording which confirms that your call has been traced
  4. Follow the additional instructions on the recording

Call Waiting

To Use Call Waiting:

  1. When you’re on a call and hear the Call Waiting beep tone, you answer the waiting call by quickly pressing and releasing your telephone hook-switch or flash button.
  2. To return to the first call, or to alternate between calls, just press and release the hook-switch or flash button each time you want to change.
  3. If you wish, you can answer an incoming Call Waiting by hanging up your first call. Your phone will immediately ring with the second call.

To Temporarily Deactivate Call Waiting:

  1. Before placing your call, dial *70 on your touchtone phone. You’ll hear a second dial tone.
  2. Make your telephone call; Call Waiting will be turned off during this call.
  3. Call Waiting is automatically restored when you hang up.
  4. Note for customers with 3-way calling: You may deactivate Call Waiting during a 2-way call by quickly pressing your hook-switch or flash button and entering *70. You’ll be reconnected to your 2-way call after an acknowledgement tone.

Continuous Redial (Busy Redial)

To Use Continuous Redial:

  1. Enter *66 when you hear the busy signal, then hang up.
  2. Pick up the phone when you hear the distinctive ring and you’ll be connected
  3. You can turn Continuous Redial off by pressing *86

Intercom

To Call Another Extension Using Home Intercom:

  1. Pick up an extension and dial your own number.
  2. When you hear the busy tone, hang up.
  3. All the extensions will start ringing. Do not answer, but wait for the other extension to pick up.
  4. When the other extension picks up, the extensions will stop ringing. Pick up your extension and you will be connected to the other party.
  5. If no one answers on another extension, the extensions will stop ringing after a timeout period. If the other party has not picked up, you will hear the normal dial tone.

To Transfer an Incoming Call To Another Extension Using Home Intercom:

  1. While you are in the call to be transferred, press the flash button (or depress the flash-hook) and hang up.
  2. All the extensions will start ringing. Do not answer, but wait for the other extension to pick up.
  3. When the other extension picks up, the extensions stop ringing. The other party is connected to the transferred call.
  4. If no one answers on another extension, the extensions will stop ringing after a timeout period. The caller will be cut off. If you then pick up your extension, you will hear the normal dial tone.

Last Call Return

Press *69 and automatically dial the number of your last caller.

Line Blocking

Per-call Blocking

Dial *67 before entering the number of the call. Your number will be blocked for that individual call. When you hang up, per call blocking will be turned off.

Line Blocking

If you order Line Blocking for your account, your number will be blocked for all of your outgoing calls, except calls to 911. You can unblock your information for individual calls if you like: just dial *82 before entering the number you’re calling.

Priority Call Alert

  1. Pick up your handset and dial *61
  2. Follow the recorded instructions to set up or modify your list
  3. To temporarily deactivate Priority Call Alert, pick up your handset and dial *81. Remember to dial *61 when you want to re-activate it; you will not need to reprogram the numbers for priority alert treatment.

Selective Call Acceptance

  1. To activate Selective Call Acceptance, pick up your handset and press *64.
  2. Follow the recorded instructions to set up or modify your list of up to 15 numbers from which you do want to accept calls.
  3. You can turn Selective Call Acceptance off by pressing *84; calls will then come through as usual. Reactivate Selective Call Acceptance by pressing *64; you will not need to reprogram the numbers.

Selective Call Rejection

  1. To activate Selective Call Rejection, pick up your phone and press *60.
  2. Follow the recorded instructions to set up or modify your list of up to 15 numbers from which you don’t want to accept calls.
  3. To turn Selective Call Rejection off, press *80; calls will then come through as usual. Reactivate Selective Call Rejection by pressing *64; you will not need to reprogram the numbers.

Speed Calling 8 & 30

  1. Jot down a code for each of your numbers – up to 8 for Speed Calling 8, or as many as 30 with Speed Calling 30. Use single digits 2 through 9 for Speed Calling 8. Use two digits 20 through 49 for Speed Calling 30.
  2. Dial *74 for Speed Calling 8. Dial *75 for Speed Calling 30.
  3. When you hear the dial tone, enter the Speed Call code followed by the full telephone number, including 1 area code if required.
  4. Listen for the 3 quick tones which indicate that the number has been programmed, and proceed to the next code and number.
  5. Hang up when you’re finished.

Follow the same steps to add or change numbers.

Time & Temperature – 844

You have access to time, temperature, and an exclusive local weather forecast from any Whidbey Telecom local voice phone line.

Simply dial 844 and be immediately connected with a local recording that will give you:

  • Exact time
  • Local temperature (located at the US Naval Observatory)
  • Exclusive area weather forecast

Quickly and easily receive time and temperature, even if the power is out!