Email Setup

Below are step-by-step instructions for setting up your email. Select your operating system below to get started. For questions or assistance, please contact Tech Support at (360) 321-8324 or email us at [email protected]

IMAP Remote Email Management

Similar to our Webmail, IMAP allows your mail program(s) to store and manage email remotely so you can access your messages wherever you go.

Your e-mail program normally uses a method called “POP3” to retrieve new mail. The messages are then stored only on your computer, where they’re vulnerable to a disk failure or virus, and can’t be accessed remotely. The alternative to “POP3” is called “IMAP”, which stores your email in one secure location here at Whidbey Telecom. This allows you to access your mailbox from any Internet-connected computer, smart phone, or tablet. Plus, email won’t be lost if your computer fails.

To use IMAP, simply create a new account in your email program, using the same username and password you have now. When asked what type of account to create, choose “IMAP”. Then input the settings you see below for both incoming and outgoing mail server.

Please be aware of the following before trying IMAP:

  • A high speed internet connection is recommended when using IMAP.
  • Remember to disable “Check for new messages” in your old “POP3” account once you’ve added IMAP.
  • You can upload old POP3 messages by dragging them into your IMAP folder, or archiving them using other means. Once you’ve uploaded or archived your old POP3 email, you can remove the POP3 account in your email program.
Incoming Mail Server (IMAP):
Username:Full email address
Port: 143 or 993
Encryption Required: Yes, for port 993 (SSL)
Outgoing Mail Server (SMTP):
Port: 587 or 465
Encryption Required: Yes, for port 465 (SSL)
Authentication Required: Yes (full email address & password)

For safety and security, Whidbey Telecom recommends using SSL connections for incoming and outgoing email. Non-SSL connections are supported for devices without modern SSL support, or for troubleshooting purposes.

Note: IMAP syncs across all devices; an email deleted from one device will be removed from any other devices that have mail configured. This applies to sent email, as well; email sent from one device will appear in the sent folder of other devices.

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