Essential Services

Your Whidbey Telecom Team continues to operate under the State of Washington’s essential services guidelines. Our field technicians may establish, support or repair service as needed. We are prioritizing service calls for emergency services, essential tele-healthcare workers, and other critical services providers. Please alert us to any developing situation you may have. We are here to support our communities in South Whidbey, Point Roberts, and Hat Island.

Our schedulers will ask you if anyone in the home is ill, has been in contact with anyone ill, or thinks they may have been exposed to COVID-19, prior to scheduling your service appointment. Your candor will keep us all safe and healthy. Our in-home service technicians follow the CDC guidelines for reducing the risk of infection. Their trucks are well stocked with protective gear. Please keep a 6-foot distance from the service technicians when communicating. The technicians will do their best to provide safe and speedy service. 

We have tips for DIY troubleshooting your connection issues on the Resources page of our website.

As always, our Call Center Technical Support team is available 24/7 at 360-321-TECH in South Whidbey or 360-945-TECH in Point Roberts.