FAQs: Whidbey Telecom and COVID-19

How is Whidbey Telecom responding to COVID-19?

We continue to follow the State and Local Health Guidelines, and train and equip our employees to take all recommended precautions so that you and our teams can feel safe when visiting your home or business. For the health and safety of our employees and our community, our offices remain closed to vendors and customers. We are able to provide extraordinary customer service and technical support via the telephone, email, or in person at our drive-thru locations in Langley and Point Roberts.

As we work together to slow and contain the spread of the COVID-19 virus, Whidbey Telecom customers can have peace of mind that we are prepared.

What should I know before a technician comes to my home?

If you or any member of your household are symptomatic or have been exposed to Covid-19 please reschedule any appointments. Our technicians have been trained to follow CDC guidelines for proper use of protective equipment and they will be wearing a mask anytime they are in your home or in contact with you.

Can I do my own installation?

YES! Many installations or upgrades can be done without a technician visiting your home. Give Tech Support a call (available 24/7) and we’ll be able to do quite a bit of diagnostics over the phone. If Tech Support determines a DIY installation or upgrade is possible, we’ll get your install kit ready to go and you can pick it up at our HQ in Bayview.

What is Whidbey Telecom doing for customers who may be experiencing hardships due to COVID-19?

We have and will continue to offer low-income telephone and internet options to our customers, including our participation in the FCC Affordable Connectivity Program (ACP). Should you be struggling to pay your bill, please call Customer Service so that we can help you make payment arrangements that work for your family.

Lifeline & Tribal Link-Up Programs

How has Whidbey Telecom’s Network been impacted?

Our networks are designed and built to meet current and future demand, and have remained strong and stable. We have excess capacity as usage increases and we are ready to address any issues that may arise.

Our network is engineered and built for capacity, speed, reliability, and expansion. We continue to closely monitor network usage 24 x 7 to ensure optimal customer experience. We have dedicated local staff, equipment, and supplies in South Whidbey and Point Roberts, ready to identify and remedy mission-critical operations.

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