For your security and privacy, we have recently updated our online billing and payment systems.
If you have payments set up with your bank, no action or change is required.
If you prefer online bill pay, paperless billing, or automatic payment through a credit/debit card, you’ll need to complete a SmartHub registration.
If you don’t have time to register or have issues registering, don’t worry, you’ll get a paper bill in the mail and you can decide how you want to proceed then.
Secure Pay by Phone: 833-410-0491
Set up automated payments or make a one time payment, all on our new secure phone payment system. You'll need your account number when you call, toll-free 833-410-0491.
SmartHub is now available through the Whidbey Telecom website. It provides many features that can help you understand your account or communicate with us in a secure environment.
Register your SmartHub Account:
Select Continue to SmartHub to access the new SmartHub portal. From there, select “New User? Sign up to access our Self-Service site” hyperlink on the login page. You will need to enter your account number, last name and the email you registered with us to start the registration process. (The zeroes in front of the account number are no longer necessary.) You can find your account number on a printed bill statement mailed to your residence or business.
Activate the Features You Want:
With SmartHub, you’ll have the ability to set up instant messages about your service to whatever device you like. You’ll receive important news and alerts quickly and timely. Plus, you’ll have all of the contact information for Customer Service and Tech Support at your fingertips, so you can contact us with questions regarding your service.
This is your opportunity to give features like paperless billing and Auto Pay a try! Please see the FAQs above if you have difficulty navigating SmartHub or setting up your profile. Or give our experienced Customer Experience Team a call at 360-321-1122 and they will be happy to help.
Bill & Pay
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. Make a payment now or schedule it for a future date. (To see PDF versions of bills issued prior to June 1, please contact Customer Service at 360-321-1122.)
Easily contact Whidbey Telecom by email or phone. You can also submit one of many predefined messages.
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.
Displays service interruption and outage information. You can also report an issue or outage yourself.
Displays Whidbey Telecom payment dropbox locations on a map interface.