Email Outage
RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience.
Service Notification: Outage Alerts
Internet Service Disruption
RESOLVED – The Engineering Team is currently working to resolve an intermittent internet service disruption. The team will work overnight to reboot and reset all systems to resolve the issues. Thank you for your support during this system disruption. The tech support team is resolving issues as they arise. Please call tech support if your …
Point Roberts Service Disruption
Bell Canada experienced another circuit outage, resulting in reduced data and voice capacity to Point Roberts customers. This outage is out of our control. We are working with Bell Canada to determine the cause of the issue and to find a resolution. Please expect longer wait times when calling Tech Support, and check the website …
Freeland Outage
RESOLVED – There is a service outage on Fish and Alpha in Freeland due to equipment damage from a mower. Repairs are underway and the outage should be resolved soon. We will post updates.
Double Bluff Outage
RESOLVED – There is a service outage in the Double Bluff area due to equipment damage from a mower. Repairs are underway and the outage should be resolved soon. We will post updates.
Telephone Outage
RESOLVED – Ziply sustained damage to their network due to a fallen tree. This wide outage impacts several carriers including Comcast, Verizon, Ziply, AT&T, etc. This also impacts Whidbey Telecom telephone Long Distance customers. This outage is out of our network and out of our control. We are monitoring the situation; Ziply advises repairs are …
Internet and Mail Service Offline
RESOLVED – Our Internet and mail services went offline briefly while doing maintenance on our internal systems. The issue has been resolved and service restored.
Telephone Outage
RESOLVED – A small group of telephone customers that have chosen CenturyLink as their long distance provider are experiencing an issue making long distance and toll free calls from their Whidbey Telecom landline. Some 800 numbers may also be affected. This outage is part of a Century Link outage and is outside of Whidbey Telecom …
Monday 2:20AM
On Monday, November 22 at 2:20AM a small group of fiber customers went offline when a redundancy failed. Service was restored within 50 minutes.
Fox Spit Service Outage
RESOLVED – Portable generator on site to restore power. One section of our network in the Fox Spit area is down due to loss of power. Approximately 42 customers will have no access. Our engineers are working on repairs now and we will post again when the issue has been resolved.
Email Outage
RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience.
Point Roberts Service Disruption
RESOLVED – One of our fiber paths to Point Roberts may have been impacted, causing reduced bandwidth capacity for all of Point Roberts customers. Currently working with Bell Canada to determine the cause of the issue and to find a resolution.
