Recently there have been incidences of hoax emails fraudulently using the Whidbey Telecom name. This scam email claims to be from Whidbey Telecom Webmail and tells customers that their email service will be discontinued and they must upgrade. THIS EMAIL IS FAKE. Do not click on any of the links in the email and do …
RESOLVED – If you are still experiencing any issues please call 360-945-1122. Vehicle vs. Pedestal – approximately 400 customers will have no access. Working on repairs and routing traffic now. Restore information asap.
RESOLVED – Please remind your email recipient to add your email address to their address book/contacts. Should you continue to have issues with undeliverable mail, contact Yahoo/AOL/AIM customer service. We are aware of some email being delayed for up to 48 hours. The email delays are with Verizon Media, which affects Yahoo, AOL, Verizon.net and Netscape.net. …
There has been a line cut in the Sandy Point/Beachwood area. Customers may be experiencing internet and telephone connectivity issues. Service disruptions are possible. Crews are onsite for repair work.
Some Whidbey Telecom customers may experience an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage is part of a Verizon service disruption. Only certain Long distance and 800 numbers that go across the Verizon Service disruption will be impacted. Whidbey Telecom engineers working with Verizon …
Update Thursday, April 2, 9 AM – technicians at the tower have replaced equipment. All services restored. Update Monday, March 30, 9 AM – Traffic is being routed away from microwave radio tower while equipment is being replaced by service technicians. Cellular and some long-distance traffic to and from Whidbey Telecom customers in Point Roberts …
RESOLVED. Point Roberts connectivity has been restored, and voice and internet services are stable. A fiber tunnel had been cut, severing the cables for multiple providers across Western Washington, and causing a widespread outage.
RESOLVED. Frontier sustained heavy damage to one of their cables, impacting some cellular users and Whidbey Telecom telephone Long Distance customers.
RESOLVED. A small group of South Whidbey telephone customers may have experienced an “All Circuits Busy” message when trying to make a call outside of the Whidbey Telecom network. This outage was part of a large Frontier/Comcast North Whidbey issue and is outside of Whidbey Telecom control.
