2:30 PM – ISSUE RESOLVED 2 PM UPDATE – We are still experiencing a system wide fiber outage. Some connection was momentarily restored about an hour ago. Our engineering team is working hard to get us all connected again. We will continue to post real time updates.
RESOLVED – We are experiencing issues with our internal systems that are affecting SmartHub, our pay by phone systems, and other communications services. Our techs are working to resolve the issue as quickly as possible. We thank you for your patience.
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, February 27. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
Our Freeland Customer Support office will be closed Wednesday, February 14. Â Please use the drop boxes in Freeland or Bayview to make a payment. Â Phone Customer Support at 360-321-1122. Â Tech support is available 24/7 at 360-321-8324.
RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, January 18. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
4:10PM Network restored. If your router doesn’t reconnect please power cycle. If you continue to have an issue call tech support 24/7. 360-321-TECH. Customers in Clinton and surrounding area may be experiencing intermittent internet and telephone issues. We are working to fully resolve the service issue and will update as we learn more.
RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …
RESOLVED – There is a service outage on Hat Island due to generator and battery damage caused by the wind storm. Repairs are underway and the outage should be resolved soon. We will post updates.
RESOLVED – Some customers may be experiencing a delay when trying to send email. We appreciate your patience as we work to resolve this issue. Thank you.
RESOLVED – UPDATE 5pm: Services have been restored. Customers in the Freeland area may be experiencing an outage in their services. Repairs are underway and we expect the outage should be resolved soon.
RESOLVED – We are aware of an issue with our email server. Our engineers are working to resolve the issue now and we thank you for your patience. Please expect longer wait times when calling Tech Support, and check the website and Facebook for updates.
