Office Closure

Our Freeland Customer Support office will be closed Wednesday, February 14.  Please use the drop boxes in Freeland or Bayview to make a payment.  Phone Customer Support at 360-321-1122.  Tech support is available 24/7 at 360-321-8324.

Telephone Outage

RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …

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Office Closure

Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, January 18. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …

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Network Outage

RESOLVED – Fiber internet service has been restored. Customers may still be experiencing intermittent internet and telephone issues and are encouraged to call Tech Support at 360-321-8324 or email support@whidbey.net. You may experience longer than normal wait times. We are working to fully resolve the service issue and will update as we learn more.

Telephone Outage

RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …

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Hat Island Outage

RESOLVED – There is a service outage on Hat Island due to generator and battery damage caused by the wind storm. Repairs are underway and the outage should be resolved soon. We will post updates.

Email Service Disruption

RESOLVED – Some customers may be experiencing a delay when trying to send email. We appreciate your patience as we work to resolve this issue. Thank you.

Service Disruption

RESOLVED – UPDATE 5pm: Services have been restored. Customers in the Freeland area may be experiencing an outage in their services. Repairs are underway and we expect the outage should be resolved soon.

Email Outage

RESOLVED – We are aware of an issue with our email server. Our engineers are working to resolve the issue now and we thank you for your patience. Please expect longer wait times when calling Tech Support, and check the website and Facebook for updates.

Email Service Disruption

We are experiencing a widespread issue with email. Customers who check email via email clients such as Apple Mail and Thunderbird may be unable to send and receive new mail. This is NOT affecting Webmail, so we recommend checking your email from our webmail site while our admins correct the problem. We are working to …

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Email Outage

RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience.

Internet Service Disruption

RESOLVED – The Engineering Team is currently working to resolve an intermittent internet service disruption. The team will work overnight to reboot and reset all systems to resolve the issues. Thank you for your support during this system disruption. The tech support team is resolving issues as they arise. Please call tech support if your …

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