Service Notification: Outage Alerts

We are experiencing a widespread issue with email. Customers who check email via email clients such as Apple Mail and Thunderbird may be unable to send and receive new mail. This is NOT affecting Webmail, so we recommend checking your email from our webmail site while our admins correct the problem. We are working to resolve this issue as quickly as possible….

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RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience….

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RESOLVED – The Engineering Team is currently working to resolve an intermittent internet service disruption. The team will work overnight to reboot and reset all systems to resolve the issues. Thank you for your support during this system disruption. The tech support team is resolving issues as they arise. Please call tech support if your system issues are not resolved by doing a reboot….

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Bell Canada experienced another circuit outage, resulting in reduced data and voice capacity to Point Roberts customers. This outage is out of our control. We are working with Bell Canada to determine the cause of the issue and to find a resolution. Please expect longer wait times when calling Tech Support, and check the website and Facebook for updates….

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RESOLVED – There is a service outage on Fish and Alpha in Freeland due to equipment damage from a mower. Repairs are underway and the outage should be resolved soon. We will post updates….

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