UPDATE 10/28/26 – Verizon has confirmed an issue on their network that is impacting multiple telephone carriers, including a small number of Whidbey Telecom customers. They are actively working to restore service, but we currently have no estimated restoration time. Our engineers are reaching out hourly to check the status, secure an estimated restoration time, and attain …
RESOLVED – A brief disruption due to a power outage has temporarily interrupted service to DSL customers in South Whidbey and Fiber customers in Central Whidbey. Our team is actively working on the restoration and we estimate a return to full service within the hour. We appreciate your patience.
RESOLVED – We have been made aware of a service disruption affecting all Whidbey Telecom phone customers. Inbound and outbound calls through AT&T, Verizon, and 800 numbers are affected. This does NOT affect calls to emergency services. This issue originates outside of Whidbey Telecom’s network and is out of our control. We are actively working …
RESOLVED – We are experiencing issues with our internal telephone systems that are affecting our customer’s ability to reach Tech Support and Customer Service teams. Our technicians are actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding. If you need to reach Tech Support, please email support@whidbey.net.
Scammers are calling customers and posing as Whidbey Telecom, saying that we are getting rid of their copper internet service and they will lose internet unless they provide personal identifying info so we can issue them a “box.” This is a scam. DO NOT GIVE THESE CALLERS ANY PERSONAL INFORMATION. Hang up and report these …
RESOLVED – We are experiencing issues with our internal telephone systems that are affecting our customer’s ability to reach our Tech Support and Customer Service teams. Our technicians are actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
One of our upstream carriers is experiencing an outage, resulting in reduced data and voice capacity to Point Roberts customers. This outage is outside of Whidbey Telecom control. We are working with the carrier to resolve the issue as quickly as possible. Please expect longer wait times when calling Tech Support. We appreciate your patience.
RESOLVED – Customers on our DSL network may be experiencing difficulty getting online. Our technicians are aware of the problem and working hard to resolve the issue as quickly as possible. We will continue to post real time updates. Thank you for your patience.
We are aware of an issue with Microsoft Edge in Webmail. Customers have reported an error screen while browsing within Webmail via the Microsoft Edge browser. The information displayed in the error screen is incorrect and Microsoft is working to resolve the issue. If you have any questions, please contact Support at 360-321-TECH (8324).
RESOLVED – We have been made aware of a voice service disruption affecting inbound and outbound calls routed through Verizon/MCI. This issue originates outside of Whidbey Telecom’s network and is linked to one of our upstream carriers. We are actively working with the affected carrier to investigate and resolve the matter as quickly as possible. …
RESOLVED – There is currently intermittently reduced capacity for calls coming into Whidbey Telecom’s network from another carrier. The issue is outside of Whidbey Telecom’s network and we are currently working with our upstream carriers to resolve the issue. Thank you for your patience.
RESOLVED – Calls to AT&T and 800 numbers are currently unavailable. The issue seems to be outside of Whidbey Telecom’s network and we are currently working with our upstream carriers to resolve the issue. Thank you for your patience.
