Service Notification: Outage Alerts

For the safety of our customers and employees, our Bayview Office drive-thru remains closed and we are rescheduling appointments due to the current weather conditions.  Your 24/7 Tech Support team is available 24/7 at 360-321-TECH to keep you connected and safe at home….

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RESOLVED – Bell Canada experienced a circuit outage upstream from Whidbey Telecom, resulting in reduced data and voice capacity to Point Roberts customers. This outage is out of our control. Your Whidbey Telecom engineers are working with Bell Canada to determine the cause of the issue and to find a resolution. Please expect longer wait times when calling Tech Support….

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RESOLVED – There is a service outage on Hat Island due to generator and battery damage caused by the wind storm. Repairs are underway and the outage should be resolved soon. We will post updates….

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RESOLVED – Some customers may be experiencing a delay when trying to send email. We appreciate your patience as we work to resolve this issue. Thank you….

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RESOLVED – UPDATE 5pm: Services have been restored.

Customers in the Freeland area may be experiencing an outage in their services. Repairs are underway and we expect the outage should be resolved soon. …

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