Office Closure

Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland will be closed today, February 6. The Bayview drive-thru and the Point Roberts office both remain open. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system …

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Long Distance Carrier Outage

RESOLVED – Updated, Ziply has reported a cut in their fiber optic cable. Repair work is ongoing. Customers making long distance calls from their Whidbey Telecom landline across AT&T, Frontier, and Verizon circuits may experience an issue. This issue is part of an outside carrier outage and is outside of Whidbey Telecom control. We are …

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Hat Island Outage

RESOLVED – A network line to Hat Island was cut by another utility doing work in the area, causing a number of customers to lose service. Our technicians are working to resolve the issue as quickly as possible; repairs should be completed tomorrow. We thank you for your patience.

Network Outage

2:30 PM – ISSUE RESOLVED 2 PM UPDATE – We are still experiencing a system wide fiber outage. Some connection was momentarily restored about an hour ago. Our engineering team is working hard to get us all connected again. We will continue to post real time updates.

System Outage

RESOLVED – We are experiencing issues with our internal systems that are affecting SmartHub, our pay by phone systems, and other communications services. Our techs are working to resolve the issue as quickly as possible. We thank you for your patience.

Office Closure

Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, February 27. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …

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Office Closure

Our Freeland Customer Support office will be closed Wednesday, February 14.  Please use the drop boxes in Freeland or Bayview to make a payment.  Phone Customer Support at 360-321-1122.  Tech support is available 24/7 at 360-321-8324.

Intermittent Long Distance and Toll Free Dialing Issue

RESOLVED – AT&T and Ziply report their circuits are intermittently down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of an AT&T outage and is outside of Whidbey Telecom control. …

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Office Closure

Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, January 18. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …

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Network Outage

4:10PM Network restored. If your router doesn’t reconnect please power cycle. If you continue to have an issue call tech support 24/7. 360-321-TECH. Customers in Clinton and surrounding area may be experiencing intermittent internet and telephone issues. We are working to fully resolve the service issue and will update as we learn more.

Telephone Outage

RESOLVED – Verizon circuits are down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of a Verizon outage and is outside of Whidbey Telecom control. We are working with Verizon …

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Hat Island Outage

RESOLVED – There is a service outage on Hat Island due to generator and battery damage caused by the wind storm. Repairs are underway and the outage should be resolved soon. We will post updates.

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