Network maintenance scheduled for areas of South Whidbey on Wednesday, April 21 beginning at 11:55 pm through Thursday, April 22 12:20 am. Downtime should be 15 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-TECH (8324).
On June 3, 2020 Whidbey Telecom and all subsidiaries will transition billing systems. Once the system downtime is complete the new billing system can be found at www.whidbeytel.com/smarthub. For questions about this transition please contact customer service M-F 9am-5pm 360-321-1122
Network maintenance scheduled for areas of Freeland and Langley on May 21 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Swede Hill and Sandy Hook on May 20 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Bayview and Clinton on May 19 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Whidbey Telecom will be performing routine maintenance on The BiG GiG Fiber Network. Starting on Thursday, April 30th at 00:01 AM, you can expect interruptions of up to 15 minutes on your fiber-connected internet and phone service. Maintenance should be complete be 02:00 AM, Thursday morning.
Network maintenance scheduled for areas of Freeland and Clinton on February 27th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Langley and Sandy Hook on February 26th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Bayview and Swede Hill on February 25th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for the Possession Point area on January 30th from 9:00 am to approximately 3:00 pm. Services could potentially be affected during this time. If you have any questions, please contact Tech Support at 360-321-8324.
