Email Server Maintenance
We are aware that some customers are having issues connecting to our mail servers to send and receive mail. We are working to resolve the issue as soon as possible. Thank you for your patience.
Type: Service Notifications
Intermittent Long Distance and Toll Free Dialing Issue
RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls using AT&T long distance, Comcast local calls, and 800 numbers are impacted. Tickets have been opened and the carriers are investigating. This outage is outside of Whidbey Telecom control and we are working with AT&T engineers to resolve the issue. Thank …
System Maintenance
We will be updating our internal systems at 11pm tonight, July 15. We expect phone systems to be down for a 10 minute window. Tech Support will be unable to take calls during this time. If you have any questions, please contact us via email at support@whidbey.net.
Intermittent Telephone Outage – Upstream Carrier
RESOLVED – The carrier’s work crew is onsite and working to resolve the issue. A replacement cable has been put in place. They are currently troubleshooting the fix. We will continue to update as they notify us. Two upstream telephony connection carriers have reported outages. Depending on where you are calling and which carrier the …
Network Maintenance
Infrastructure maintenance is scheduled for our fiber network in Freeland on Monday, June 23. Fiber customers may experience a brief interruption in internet and voice service between 10pm and 12am while we upgrade service equipment for Multi-GiG capability. Please contact Tech Support with questions at 360-321-8324.
Network Maintenance
Infrastructure maintenance is scheduled for 10:00pm, Thursday evening, June 12th. Business WiFi customers will experience a brief 5 minute outage during the maintenance window as equipment reboots and comes back online. If you have any questions, please contact Tech Support at 360-321-8324.
Network Maintenance Langley & Point Roberts
5/21 UPDATE – Maintenance rescheduled for Wednesday, May 28 Infrastructure maintenance is scheduled for our fiber network in Langley and Point Roberts. Work will begin 10:00pm, Wednesday evening, May 28th, and will affect all fiber customers in the area for about 6 hours. Customers will experience 10-15 minute rolling outages during the maintenance window as …
Network Maintenance
Infrastructure maintenance is scheduled for our fiber network in Clinton tonight, May 8. Fiber customers may experience a brief 10 minute interruption in internet and voice service between 10pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
Network Maintenance Cultus Bay
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Cultus Bay. Work will begin 10:00pm, Wednesday evening, May 7th, and will affect all fiber customers in the area for about 6 hours. Customers will experience 10-15 minute rolling outages during the maintenance window as equipment reboots and comes back online. If you have …
Network Maintenance Clinton
Infrastructure maintenance is scheduled for our fiber network in Clinton. Work will begin 10:00pm Wednesday evening, April 30th, and will affect all fiber customers in the area for about 6 hours. Customers will experience 10-15 minute rolling outages during the maintenance window as equipment reboots and comes back online. If you have any questions, please …
Telephone Outage
RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls going to AT&T, Verizon, Ziply customers, and Comcast are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for your …
Network Outage
A small number of fiber customers in Bayview may be experiencing an outage due to complications from this morning’s scheduled maintenance. Our technicians are working to resolve the issue as quickly as possible. We thank you for your patience.
