Terms & Conditions, Policies and Agreements

INTERNET

Open Internet Policy
Net Neutrality Statement
Internet & Broadband Terms & Conditions
Router Lease Agreement
WireGuard Terms & Conditions

VOICE

Long Distance Terms & Conditions

Western Long Distance, Inc., dba Whidbey Telecom Long Distance, adba Whidbey Long Distance, Point Roberts Long Distance and Hat Island Long Distance, (“Company”) has today issued revisions to the Company’s Price List.

The Federal Communications Commission (FCC) recently issued a Public Notice indicating an increase in the prescribed federal universal service contribution factor. Therefore, you will see an increase in the federal Universal Service Fund (USF) surcharge on your Whidbey Telecom Long Distance interstate charges beginning with your March 1, 2020, bill and applicable to calls made subsequent to January 20, 2020. The new USF surcharge is 21.2%. 

The revised Price List has an effective date of January 21, 2020. 

A copy of the revised Price List is available on this website and is also available for public inspection in the Company’s business office(s).  To view the revised Price List, CLICK HERE.

WESTERN LONG DISTANCE, INC. dba
WHIDBEY TELECOM LONG DISTANCE
WHIDBEY LONG DISTANCE
POINT ROBERTS LONG DISTANCE
HAT ISLAND LONG DISTANCE

Posted January 21, 2020

UPDATING 911/E911 INFORMATION

Spark Voice service uses a Voice over Internet Protocol (VoIP) Analog Terminal Adaptor (ATA). Access to 911 or E911 service may be limited or not available from telephones connected through this device in certain circumstances, including impairment or loss of power or Internet access. Also, in some circumstances, the telephone number and/or service address assigned to this device may not display correctly to 911/E911 personnel.

If you move this device to another physical address, you MUST UPDATE THE ADDRESS INFORMATION FOR THIS DEVICE to facilitate accurate identification of your address by 911/E911 personnel. To update the physical address information for this device for 911/E911 purposes, call (360) 321-6826.

DISCLAIMERS

Applicable taxes, fees and regulated surcharges charged separately. Service speeds over WiFi depend on a number of factors including age of hardware and home layout. Services available in select residential areas. Internet and WiFi services invoiced, and are available, separately. Prices subject to change. Promotions are available for a limited time only and may be cancelled at any time. Certain other restrictions may apply. Installation fee and a three year service term commitment may apply. The Whidbey Telecom trademarks displayed, including HOP WiFi® and The BiG GiG® and WhidbeyTV, are registered trademarks and/or service marks of Whidbey Telecom. Other trademarks that appear are the property of their respective owners. Whidbey Telecom© 2019. All rights reserved.