We will be upgrading our internal phone systems on October 26th from 12am to 5am. Customers calling in to either Customer Service or Tech Support may experience brief interruptions during these hours. This maintenance will not affect or interrupt external telephone service for customers. If you encounter trouble when calling in, you can email Tech Support at support@whidbey.net.
Network maintenance scheduled for areas of Bayview and Clinton on October 26 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
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In an ongoing effort to safeguard customer account information, Hat Island Telephone Company requires all persons requesting account information or ordering services to verify their identity as the account holder.
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Need to speak with a Customer Service Representative? You can reach Customer Service & Support for Hat Island Telephone Company and Whidbey Telecom via phone 360-444-1122 or email hitccs@hatisland.com.
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Hat Island Telephone Company participates in the federal Lifeline program, and where available, in the Tribal Link-Up program. Qualifying low-income consumers may receive a discount on residential voice or broadband services.
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Hat Island Telephone Company Long Distance service includes intrastate, interstate and international calling.
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