We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email from sender “WHIDBEY Inc” with the subject line “Important Update to our WHIDBEY Upgrade.” If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you are …
Your engineering team will be conducting system maintenance on October 18 between 11:30 pm and midnight that could momentarily impact internet services for customers in the Freeland area. There is no planned outage. If you encounter trouble after the maintenance is complete, please email Tech Support at support@whidbey.net or call (360) 321-8324. Thank you!
We recently became aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email that appeared with the subject line “Email with Attachment.” If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your …
We will be conducting some internal system maintenance on September 14 at 10:00pm that could impact website hosting services for customers. The outage will last approximately 10 minutes. If you encounter trouble after the maintenance is complete, you can email Tech Support at support@whidbey.net or call (360) 321-8324.
We will be conducting some internal system maintenance on June 14th at 11:00pm that could impact voice services for some customers. The outage will last approximately 30 minutes. If you encounter trouble, you can email Tech Support at support@whidbey.net.
The drive thru and drop box in Bayview will be closed May 27 through June 3. Please use the drop boxes at the Freeland office or call Customer Service for assistance at 360-321-1122.
We have received reports of a new phishing scam to Whidbey Telecom customers claiming that we are upgrading our email system. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your Whidbey Telecom Support Team 24/7 at …
We will be updating our internal systems on May 18th. Customers will not be able to access SmartHub during this time. The outage will last for approximately 60 minutes (midnight – 1am). This maintenance will not affect or interrupt external telephone, internet or email service for customers. If you encounter trouble after the maintenance is complete, …
Infrastructure maintenance is scheduled for our fiber network in Freeland on Wednesday, May 11. This will affect all fiber customers in the area of Harbor Avenue. Maintenance is scheduled to begin at 6:00pm and downtime should be approximately 4 hours. Affected customers will experience an interruption in fiber internet and phone service. If you have …
Whidbey Telecom Telephone Customers – voicemail and auto-attendant maintenance is scheduled for 3 am, downtime should be 10 minutes or less. Customers will experience a brief interruption in voicemail service. If you have any questions, please contact Tech Support at 360-321-8324.
Whidbey Telecom Fiber Customers in Clinton, Langley, Freeland, and Point Roberts – Network maintenance is scheduled, downtime should be 10 minutes or less. Customers will experience a brief interruption in fiber internet and phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Fiber Customers in Bayview, Swede Hill, Sandy Hook, and Cultus Bay – Network maintenance is scheduled downtime should be 10 minutes or less. Customers will experience a brief interruption in fiber internet and phone service. If you have any questions, please contact Tech Support at 360-321-8324.
