Service Notification: Scheduled Maintenance

We will be conducting some internal system maintenance on June 14th at 11:00pm that could impact voice services for some customers. The outage will last approximately 30 minutes. If you encounter trouble, you can email Tech Support at support@whidbey.net….

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The drive thru and drop box in Bayview will be closed May 27 through June 3. Please use the drop boxes at the Freeland office or call Customer Service for assistance at 360-321-1122….

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We have received reports of a new phishing scam to Whidbey Telecom customers claiming that we are upgrading our email system. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your Whidbey Telecom Support Team 24/7 at 360-321-TECH (8324) or email support@whidbey.net….

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We will be updating our internal systems on May 18th. Customers will not be able to access SmartHub during this time. The outage will last for approximately 60 minutes (midnight – 1am). This maintenance will not affect or interrupt external telephone, internet or email service for customers. If you encounter trouble after the maintenance is complete,…

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Infrastructure maintenance is scheduled for our fiber network in Freeland on Wednesday, May 11. This will affect all fiber customers in the area of Harbor Avenue. Maintenance is scheduled to begin at 6:00pm and downtime should be approximately 4 hours. Affected customers will experience an interruption in fiber internet and phone service. If you have any questions,…

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