Resolved: Customer Service Center back open!
We have a plumbing issue in the building. Please call 360-321-1122 or email wtcss@whidbeytel.com. We hope the plumber can get us flowing again soon!
Service Notification: Scheduled Maintenance
Network Maintenance
Infrastructure maintenance is scheduled for our fiber network in Clinton tonight, May 8. Fiber customers may experience a brief 10 minute interruption in internet and voice service between 10pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
Network Maintenance Cultus Bay
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Cultus Bay. Work will begin 10:00pm, Wednesday evening, May 7th, and will affect all fiber customers in the area for about 6 hours. Customers will experience 10-15 minute rolling outages during the maintenance window as equipment reboots and comes back online. If you have …
Network Maintenance Clinton
Infrastructure maintenance is scheduled for our fiber network in Clinton. Work will begin 10:00pm Wednesday evening, April 30th, and will affect all fiber customers in the area for about 6 hours. Customers will experience 10-15 minute rolling outages during the maintenance window as equipment reboots and comes back online. If you have any questions, please …
Network Maintenance Bayview
Infrastructure maintenance is scheduled for our fiber network in Bayview. Work will begin 11:20pm Wednesday evening, March 26th, and will affect all fiber customers in the area for about 3 hours. Customers will experience rolling outages during the maintenance window as equipment reboots and comes back online. If you have any questions, please contact Tech …
Network Maintenance
Infrastructure maintenance is scheduled for our network Monday night, January 20. Customer hosted services may be affected, including email and web hosting. This will be a brief outage lasting no more than a few minutes. Please contact Tech Support with questions at 360-321-8324.
Phishing Scam Alert
We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email urging them to upgrade their email service. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you receive an email you are unsure of, please contact your Whidbey Telecom …
Holiday Closure
The Customer Experience Center in Freeland and the Bayview drive-thru will be closed after noon today, December 24 and all day tomorrow, December 25. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Tech Support never closes! Call 360-321-TECH 24/7. Happy holidays, friends!
System Maintenance
We will be updating our internal software systems from 11pm Tuesday, October 29 through approximately 12am Wednesday, October 30. Tech Support will be unable to take calls during this time. If you have any questions, please contact us via email at support@whidbey.net.
Network Maintenance
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Bayview tomorrow night, October 3. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
Network Maintenance
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tomorrow night, September 11. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
Network Maintenance
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tonight, August 26. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
